Help and support
Get help on Cloud or self-host and what to send support.
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Draft from chat, review in your calendar, and publish only what you approve.
Help and support
Where you go for answers and what we can realistically offer. It depends on whether you use RedPanda Cloud or self-host RedPanda on your own infrastructure.
The contact paths are not the same, and neither are the commitments behind them.
Most questions are already covered in the docs below. When you need a person, pick the tab that matches your setup in Talk to us.
Check the docs first
Talk to us
Warning
Never share programmatic tokens (opo_ API keys), Stripe secret keys, or social provider app secrets in Discord or GitHub. Send those only through private email when support asks.
How to ask so we can help
Use this order: goal, environment, changes, result.
Goal
What were you trying to do? Example: schedule a LinkedIn post for 6pm, or connect TikTok after a server upgrade.
Environment
- Cloud or self-hosted? If self-hosted, how did you install and which version?
- Browser and operating system when the problem is in the UI.
Changes
What changed just before it broke? An upgrade, new env var, plan change, or new browser extension.
Result
What happened and what did you expected? Paste the exact error text from a toast, failed post tooltip, or API response. Screenshots help for UI issues.
Failed post messages often come from the social network, not from RedPanda — the exact wording usually identifies the fix.